Normal priced items are exchangeable within 14 days from your invoice date.
Return and exchange items must be in original condition, unworn, unwashed, or defective items with all original tags attached to the items, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any shoes returned must be returned in their original box.
For hygienic reasons, we cannot offer exchange or refund for jewellery items, swimwear, socks, and all innerwear.
We will not accept items that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that items that are damaged as a result of wear and tear are not considered to be faulty or defective.
If the item has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount that you have paid. Delivery charges that were paid during the initial order is not eligible for any refund.
If you would like to exchange a single item bought as part of a promotion offer, you may only exchange to another item with the full price of the original item less the total discount given in that promotion.
If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.
STRICTLY NO exchange for items sold under / such as Mark Down, and Stock Clearance items , which you will see the term [Not valid for Exchange] in the Invoice.
Exchange Policy is granted for 1 time only for each item.
COMOSTORE.CC reserves the right to deny a refund or exchange if the product(s) does not meet the Return Policy requirements above.
EXCHAGE VIA POST
The items are your responsibility until it reaches our warehouse. Please make sure it is packed properly and securely to avoid any damages. All items will be inspected on return. As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly. We are not responsible for any items that are returned to us by mistake.
We reserve the right to refuse any exchange. We reserve the right not to accept returns or exchange received after 14 days of the invoice date. Furthermore, we reserve the right to deny refund if the items does not meet our return policy guidelines, in which event, we shall return the items to you at your expense. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the items, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
Please allow 10 to 14 business days for your return to be processed after we received the items. Refund will be made to your original mode of payment if the returned items met the Return Policy requirements above.
Please be informed that our customer service will contact you further for additional information. Refund might take longer than 14 business days if there is a delayed in reply.
